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PEARLADVISORYGROUP has 23 keywords

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# Keyword Results Change Check Date
13 sales per call 583 000 000 2 2012-10-11
14 call center layout design 19 500 000 0 2014-07-16
15 average handling time calculation 4 100 000 0 2014-08-17
17 contact centre management group 7 110 000 0 2014-06-14
18 cost per call 154 000 000 12 2014-09-01
21 service level call center 142 000 000 -9 2013-11-02
23 call centre process 40 900 000 -9 2014-03-08
24 rate centre 247 000 000 0 2014-06-17
25 complaint management system 9 520 000 -9 2013-11-16
26 Cost-per-call 187 000 000 13 2013-10-24
31 call center per minute 16 900 000 17 2016-01-30
35 definition of a wfm in a call center 23 300 -15 2015-02-28
35 incoming call forecast 177 000 0 2014-02-04
35 assessment of operations 361 000 000 0 2016-01-15
36 how to calculate aht 42 600 0 2012-04-18
38 v per call 323 000 000 0 2014-03-31
39 Operations & Process Excellence 6 670 000 -22 2014-02-17
39 call center best practices 66 000 000 -17 2014-07-22
40 Call Handling 68 700 000 0 2016-01-24
40 call center books 404 000 000 0 2014-07-05
42 good contact call centr 173 000 000 0 2014-08-22
48 call centre training plan 3 470 000 0 2014-05-14
48 customer satisfaction indicators 8 610 000 -25 2014-08-09


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